These Terms of Service govern every purchase you make in, or of, a mobile game published by Apollo Games. Apollo Games is a trading name of Apollo Software Pte Ltd, a company incorporated in Singapore (UEN: 202019699N) (“Apollo”, “we”, “us”).

They apply alongside our Privacy Policy and the terms of the app store you buy through (Google Play or the Apple App Store). If these Terms conflict with an app store’s terms on payment or refunds, the app store’s terms prevail.

By making a purchase, you confirm you have read and accept these Terms. If you do not accept them, do not make a purchase.

1. Definitions

2. Purchases, prices and payment

1. All Purchases are processed by the App Store, not by Apollo. We do not receive or store your card or payment details.
2. Prices are shown in the Game or App Store in your local currency before you confirm. Prices may vary by country and may change at any time; a change does not affect a Purchase already completed.
3. Displayed prices include any sales tax, VAT or GST the App Store is required to collect, unless the App Store states otherwise.
4. A Purchase is complete when the App Store confirms payment. You are responsible for all charges made through your App Store account, including by anyone you allow to use your device.
5. We may offer discounts, bundles or limited-time offers. These apply only for the period and on the terms stated, and we may end them at any time.
6. We may refuse or cancel a Purchase that results from a pricing error, fraud, or abuse of the Game.

3. Virtual Items and Virtual Currency

1. When you buy Virtual Items or Virtual Currency, you receive a limited, personal, non-transferable, revocable licence to use them within the relevant Game. You do not own them.
2. Virtual Items and Virtual Currency have no real-world monetary value. They cannot be exchanged for cash, sold, traded, gifted or transferred outside the Game, and cannot be moved between Games unless we state otherwise.
3. Virtual Items are consumed when used, and some may expire or be limited in quantity as described in the Game.
4. We may change, rebalance, rename or remove Virtual Items, their prices or their effects, for example to fix bugs or keep the Game fair.
5. Any sale or trade of accounts or Virtual Items outside the Game is prohibited and may lead to suspension of your access.

4. Subscriptions and Ad Removal

Subscriptions

1. A Subscription renews automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the period ends.
2. You manage and cancel Subscriptions in your App Store account settings. Deleting the Game does not cancel a Subscription.
3. Cancelling stops future renewals. You keep access until the end of the period already paid for.
4. If a free trial is offered, you will be charged when it ends unless you cancel before then. Any unused part of a trial is forfeited when you buy a Subscription.
5. We will give notice of any price increase as required by the App Store, and you may cancel before it takes effect.

Ad Removal

1. Ad Removal removes the advertising types described at the point of sale (typically interstitial and banner ads).
2. Unless stated otherwise, Ad Removal does not remove optional rewarded ads that you choose to watch in exchange for in-game rewards.
3. Ad Removal applies only to the Game in which it was bought.

5. Refunds and cancellations

1. All Purchases are final and non-refundable, except as required by law or by the App Store’s refund policy.
2. Because Purchases are processed by the App Store, refund requests must be made to the App Store: for Google Play via play.google.com, for Apple via reportaproblem.apple.com. Apollo cannot issue refunds directly.
3. Digital content is supplied immediately on Purchase. Where the law allows, by completing a Purchase you request immediate supply and acknowledge that you lose any statutory right to cancel once supply has begun.
4. If a Purchase is refunded or charged back, we may remove the related Virtual Items or Ad Removal from your account, including any Virtual Items already used, which may result in a negative balance.
5. If a purchased item is not delivered or does not work as described, contact us (section 10) and we will restore the item or help you obtain a refund through the App Store.

6. Minors and parental controls

1. You must be an adult under the law of your country, or have the consent of a parent or legal guardian, to make a Purchase.
2. Parents and guardians are responsible for Purchases made by minors using their App Store account or device.
3. We recommend enabling purchase authentication (a password, PIN or biometric check) and the parental controls available in Google Play Family Link or Apple Screen Time to prevent unintended Purchases.

7. Delivery, restoring purchases and changes to Games

1. Purchases are normally delivered to your Game immediately after the App Store confirms payment. An internet connection may be needed.
2. Non-consumable Purchases (such as Ad Removal or unlocked content) can be restored on a new device signed in to the same App Store account using the Game’s “Restore Purchases” option, where available.
3. Consumable Purchases (such as Virtual Currency, boosters or lives) are stored on your device unless the Game offers cloud saving. If you delete the Game, reset your device or lose your save data, consumable items may be lost and cannot be restored.
4. We may update, modify, suspend or discontinue any Game or feature. If we permanently shut down a Game, we will give reasonable notice in the Game or on the App Store listing where practicable. Unused Virtual Items and Virtual Currency have no cash value and are not refunded on shutdown, except where the law requires.

8. Warranties, liability and your consumer rights

1. Games and Purchases are provided “as is” and “as available”. To the extent the law allows, we make no warranty that a Game will be uninterrupted, error-free or compatible with every device.
2. To the extent the law allows, Apollo is not liable for any indirect, incidental, special or consequential loss, or for loss of data, profits or Virtual Items.
3. To the extent the law allows, our total liability to you for any claim relating to Purchases is limited to the amount you paid for the Purchase in question in the 12 months before the claim.
4. Nothing in these Terms excludes or limits any right you have under consumer protection laws that cannot be excluded or limited, including any statutory guarantees under the Australian Consumer Law, UK or EU consumer law, or similar laws where you live.

9. Suspension and termination

We may suspend or end your access to a Game, and to Virtual Items in it, if you breach these Terms, commit fraud, use cheats or exploits, or abuse refunds or chargebacks. In that case, Purchases are not refunded except where the law requires.

10. General

1. Changes. We may update these Terms. The version in force at the time of a Purchase applies to that Purchase. Material changes will be notified in the Game or on our website.
2. Governing law. These Terms are governed by the laws of Singapore, and the courts of Singapore have non-exclusive jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and may bring proceedings there.
3. Severability. If any part of these Terms is found invalid, the rest remains in effect.
4. Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Apollo about Purchases.

11. Contact us

Apollo Software Pte Ltd (trading as Apollo Games)

• Address: 60 Paya Lebar Rd, #07-28, Singapore 409051
• Email: [email protected]
• Website: https://apollogamestudio.com/